Support
How can we help?
The short answers are below. For anything else, support@fif7y.com (a person reads every message).
Getting started
What do I need to run Atelier?
A Mac with Apple silicon running macOS 13 or later.
Where do my boards live?
In Atelier's own storage folder on your Mac. Open Settings and click “Open folder” to see it in Finder. Every board is a folder of plain files.
How do I start my first board?
Atelier walks you through it on first launch and opens your first project with a sample board. After that, create projects from the Home screen or press ⌘K.
How is Atelier different from Freeform or Milanote?
Freeform is a general whiteboard; Milanote lives in the cloud. Atelier is built specifically for visual boards on the Mac: image styles and masks, palette tools, board themes, map cards, art-directed templates, and search that looks inside your images, on-device. Your boards are plain files in a folder you own.
When is Atelier available?
It's headed to the Mac App Store. Join the waitlist on the home page and we'll send one email at launch.
Your boards & files
What format are boards stored in?
Plain files: each board is JSON plus your original images. Nothing proprietary, nothing locked away.
How do I back up?
Time Machine covers it automatically, or copy the storage folder anywhere. Restoring is copying it back.
Can I move to a new Mac?
Yes, Migration Assistant brings everything across, or copy the storage folder to the same place on the new Mac.
Collecting: clipper & screenshots
How do I install the browser clipper?
Settings → “Install Chrome Extension” and follow the two steps shown. Clips land on whichever board you have open.
Screenshots ask for a permission. Why?
Capturing a region of the screen needs macOS Screen Recording permission (System Settings → Privacy & Security → Screen Recording). Grant it, then relaunch Atelier; macOS applies the grant at launch.
Can I paste an image from a website?
Yes. Copy the image or its address and paste straight onto the canvas. Atelier fetches it and makes an image card.
Search
How does search work?
Press ⌘K. Type words from titles and notes, or describe what's in a picture (“foggy morning”) and Atelier finds it by looking at the images themselves, entirely on your Mac.
Are there search operators?
Yes: type:image, board:kitchen, is:note, color:#c2502c, before:2026-06-01, after:2026-01-01. Mix them with normal words.
Templates & maps
What are templates?
Twelve art-directed boards with fill-in slots: trip plans, brand kits, room restyles, vision boards and more. Drop your images into the slots and the layout keeps its position, crop, frame and style. You can also export a board you've made as a template of your own.
Do I have to use a template?
Not at all. A blank board is one click away, and everything a template contains can be built by hand. Templates are a head start, not the way in.
Are the maps live?
Map cards are crisp snapshots from Apple Maps, pinned to the place you searched. Drag to pan or scroll to zoom and Atelier re-frames the snapshot at the new view. It behaves like a live map, but the board stays a plain file that renders anywhere.
Sharing & export
How do I export a board?
Share → PNG snapshot (transparent supported) or PDF. Exports render exactly what the canvas shows.
Can I share to other apps?
Yes, the standard macOS share sheet covers Messages, Mail, AirDrop, and any share extension you have installed. For social media platforms on the web, Atelier copies the image and text for you to paste.
Where do suggested captions come from?
Atelier writes them from the board itself (its name, palette, places, and what's in its pictures), entirely on your Mac. Nothing is sent anywhere, and you can always edit or ignore the suggestion.
Pricing & billing
How does the free trial work?
14 days free through the App Store. It auto-renews into your chosen plan unless you cancel before the trial ends.
How do I cancel?
App Store → your account → Subscriptions. Cancelling keeps Atelier until the end of the paid period.
I resubscribed / reinstalled. Where's my purchase?
Settings → “Restore purchases” signs your subscription back in through the App Store.
What happens to my boards if I stop paying?
They stay on your Mac and stay yours. You can open, view, and export everything; editing pauses until you subscribe again.
Troubleshooting
The clip button does nothing.
Open a board first; clips land on the open board. If Atelier just launched, open any board and clip again.
I granted Screen Recording but capture doesn't start.
Quit and relaunch Atelier. macOS only applies the permission when the app starts.
Something else?
Email us, and include your macOS version and what you were doing. We read everything.